Refund policy

Last updated: October 2023

Thank you for shopping with CosmoTools®! We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be situations where you need to return a product or seek a refund. Please review our return and refund policy below for detailed information on how we handle returns and refunds.

1. Returns We accept returns within 14 days of your purchase. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please follow these steps:

  • Contact our customer support team at cosmotools1@gmail.com to request a return authorization (RA) number.
  • Pack the item securely in its original packaging, including all accessories, manuals, and any promotional materials.
  • Include a copy of your purchase receipt or proof of purchase inside the package.
  • Clearly write the RA number on the outside of the package.

2. Refunds Once we receive your returned item and inspect it, we will notify you of the status of your refund. We may approve or reject your refund based on the condition of the returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

3. Exchanges If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team at cosmotools1@gmail.com to request an exchange and receive further instructions.

4. Non-Refundable Items Certain items are not eligible for return or refund, including:

  • Custom-made or personalized products.
  • Gift cards.
  • Downloadable software or digital products.
  • Perishable goods.
  • Intimate or sanitary products (if applicable).

5. Shipping Costs Shipping costs for returning items are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Cancellations If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been processed and shipped, it cannot be canceled.

7. Contact Us If you have any questions or concerns regarding our return and refund policy, please contact us at cosmotools1@gmail.com or use the Quick Chat button on our website. Our customer support team is available to assist you and provide additional information.

CosmoTools® reserves the right to update or modify this return and refund policy at any time without prior notice. Please check this page periodically for any changes. Your continued use of our website and services constitutes your acceptance of these policies.

Thank you for choosing CosmoTools® for your shopping needs. We appreciate your trust in us and look forward to serving you again in the future.