Shipping policy

Last Updated: October 2023

1. Shipping Methods

We offer the following shipping methods for your convenience:

• Standard Shipping: Standard shipping is our default shipping option designed for domestic orders. It offers a reliable and cost-effective way to receive your items within a reasonable timeframe. With standard shipping, you can expect your order to be delivered within 7-14 working days after it has been processed. This method is ideal for customers who want a balance between cost and speed and are not in immediate need of their items. 
• International Shipping:

  International shipping is the option we offer for customers located outside of our domestic shipping areas. This method allows us to ship your items to various countries or regions around the world, expanding our reach to a global audience. While international shipping opens up exciting opportunities for customers worldwide, it comes with some unique considerations. The estimated delivery time for international shipping can vary significantly depending on the destination country, local customs processes, and shipping method chosen (e.g., standard or express). It is important to note that international customers may be subject to customs duties, taxes, and fees imposed by their respective countries. These additional charges are the responsibility of the recipient and are not included in the order total or shipping cost.

2. Shipping Costs

Shipping costs vary depending on the shipping method selected, the destination, and the weight/size of the items in your order. Shipping costs will be calculated and displayed at checkout before you complete your purchase.

3. Processing Time

Orders are typically processed within 1-2 business days after payment is received. Please note that processing time may vary during busy periods, holidays, or due to product availability.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. If you encounter any issues with tracking your order, please contact our customer support team at cosmotools1@gmail.com

5. Shipping Destinations

We currently ship to the UK, Ireland, Mainland Europe, US, the Middle East and other regions in Asia. If you are located outside of these areas and would like to place an order, please contact us to inquire about shipping options.

6. Customs and Duties (International Orders)

For international orders, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Customs policies and fees vary by country, so we recommend checking with your local customs office for more information.

7. Shipping Delays

While we strive to meet the estimated delivery times, please note that shipping delays can occur due to factors beyond our control, such as weather, customs processing, or carrier issues. We appreciate your patience in such cases.

8. Lost or Stolen Packages

If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, initiate a replacement or refund.

9. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address provided by you or other shipping issues, we will contact you to arrange for reshipment. Additional shipping fees may apply.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at cosmotools1@gmail.com